Submission of grievance should include the following information:

• Complainant’s name and contact information;
• The details of person involved in the complaint;
• The specific operation / project of concern;
• The harm that is or may be resulting from the operation;
• Any other relevant information or documents;
• Any actions taken so far to resolve the problem;
• Proposed solutions; and
• Whether confidentiality is requested (stating reasons).

Failure to include information as above may affect review team’s ability to address the issue and the
concern may be deemed ineligible for this process.

Again, for the grievance to be eligible for review under this process, the grievance must be:

•  Connected to the Company’s operations and/or involved Company’s personnel
• If a representative is filling a grievance on behalf of the affected party, a letter of authorization
  must be presented.
• The date of incident shouldn’t be more than 6 monthsfrom the date of logging the grievance, but
  it is advisable to log the grievance as soon as possible.